If you are experiencing a flight delay, cancellation, or have been denied boarding, your quickest resolution method is to work directly with the airport staff for rebooking or any potential compensation options first. Always make sure to document who you spoke with, and take photos of any paperwork you may be given. If you have purchased travel protection insurance, contact the 24-hour travel insurance carrier number next for information on filing a claim. Your travel insurance company will provide you with further guidance on what to do next.

If you are experiencing an issue with ground transportation, to or from an airport, hotel, resort, or cruise ship. Contact the transfer company dispatch number listed on your itinerary documents, for immediate assistance first. Should you be unable to locate your driver, please refer to the instructions provided in your travel itinerary documents, for any information pertaining to meeting points, or phone numbers to text, or call to reach your driver. Do not leave your present location without first making contact with a person at the transportation provider. It is very important for you to document the date and time that you called, along with the name of the person you spoke with. Failure to contact the in destination ground transportation company first, will severely restrict your travel advisors ability to assist you further.

If you are experiencing any issue related to your cruise, in which there is a chance that you may potentially miss boarding your ship, contact the local port agent, cruise ground staff, or your cruise line emergency services number, immediately for assistance. Only after contacting the local port agent or cruise line emergency number, should you next contact your travel protection insurance 24 hour call center for assistance. 

If your issue pertains to anything on board, contact the guest services desk for assistance. Document the date, time, and name of the person, to whom you reported the service issue to. Always take photographic, or video evidence to share both with the ship staff, or your travel advisor post cruise for any potential follow up. It is your responsibility to work directly with on-board ship personnel in order to resolve the situation first, as your travel advisor has no ability to assist with any on-board, or during cruise issues, as ships staff are not directly reachable once the vessel has departed, and we may be able to offer limited assistance post cruise.

If you are presently experiencing a life threatening medical or psychiatric emergency while traveling, immediately contact your in-destination 911 equivalent local emergency services number first or go to the nearest hospital to seek professional medical attention. Next, contact the 24 hour emergency line for your travel protection insurance company, physician, or healthcare insurance advice line for directions and assistance. We understand the stress and uncertainties that can arise surrounding a medical issue while traveling abroad. However, our travel advisors are not licensed or trained medical professionals and therefore are legally unable to advise or assist with any medical emergencies.

If you are experiencing an issue with a hotel, resort, or private villa vacation rental service, you must immediately notify the front desk or customer service staff. It is very important to take photographs or video evidence of any issues to share with the accommodation staff. Always document the dates, times, and names of the persons you are reporting the issue to. and allow them a fair, and reasonable amount of time to take corrective action measures. Once this information has been properly reported and documented, email the photos, and documentation evidence to your travel advisor for further follow-up. It is your responsibility to always work with the accommodation provider first, as this will often resolve issues much more quickly, and often in your favor.

If you are experiencing any issues related to any excursion, tour, or activity. You must first contact the excursion, or tour operator directly, at the number provided in your travel itinerary documents, or on your vouchers, or tickets. If you are in destination, and need to cancel, or reschedule any tour or activity, please refer to the excursion, or tour operators policies and notification methods. Which may be found on your travel itinerary documents, vouchers, tickets, or on the excursion providers website. Remember to always work directly with the excursion, activity or tour operator staff first, in order to resolve you issue as timely as possible, as your travel advisor may be limited in what assistance we can offer on short notice while you are in destination.

If you are experiencing a lost or stolen passport, you must immediately report your loss to the local police. Next, contact the Nearest U.S. Embassy or Consulate to obtain a replacement passport, which you must have before you can return to the U.S., visit an official U.S. government office in the country you're visiting. To find the nearest office, visit the U.S. Department of State website which has a complete listing of each embassy and consular office around the world. 

You, or one of your contacts in the U.S. can also call the Office of Overseas Citizens Services (the website lists both a domestic and international number) for information on emergency financial assistance while abroad.

Once you've located the nearest office, you'll need to make an appointment to visit the office in person. Employees at this office will be able to help you obtain the appropriate documentation and begin the process of applying for a replacement passport. Finally, contact your 24 Hour Travel Protection Insurance company for further assistance.

If you have a lost or stolen credit card: immediately contact the card issuing bank via their international customer service number, or via their website to report the loss. It may be difficult to get an immediate replacement in a foreign country, but rush shipping services may be available if you are stranded without any other forms of currency. If you purchased Travel Protection Insurance, contact the 24 hour customer service number for assistance.